Return Policy

Return Policy

At MATEK DENTAL SOLUTIONS, we strive to provide high-quality products and ensure customer satisfaction. However, we understand that exceptional circumstances may require the return of a product. This return policy outlines the conditions and procedures to follow when returning an item.

Return Conditions

To be eligible for a return, the product must be in its original condition, unused, undamaged, and in its original packaging. The following conditions also apply:

• The return must be made within 14 days of receiving the product.

• The product must not be a customized or made-to-order item, except in cases of manufacturing defects or non-compliance.

• The product must be returned with all accessories, user manuals, and any other supplied documentation.

Return Procedure

To return a product, please follow the steps below:

1. Contact our customer service by phone or email to obtain a Return Merchandise Authorization (RMA) number. Please provide the following information: order number, product description, and reason for return.

2. Carefully pack the product in its original packaging or suitable protective packaging to avoid damage during transport.

3. Include a copy of the purchase invoice or delivery note with the returned product.

4. Clearly label the package with the RMA number.

5. Send the parcel to the address provided by our customer service.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service and insuring the parcel for its full value.

Refund or Exchange

Once we have received and inspected the returned product, you will be notified by email. If the return is approved, we will proceed with a refund using the original payment method or issue an exchange, according to your preference.

Exceptions

Some products are not eligible for return for hygiene or safety reasons. This may include dental products used directly in the mouth, such as dental instruments, syringe tips, burs, etc. Please contact our customer service for specific information regarding products concerned.

Contact

If you have any further questions regarding our return policy, please contact us via our contact form.

We will make every effort to respond promptly and resolve any issue related to a product return.

Last updated: 28/06/2023